Delete your account

Updated November 1, 2026

Deleting your account removes your data right away. It can’t be undone.

Before you delete

  • If you subscribed through the App Store, cancel it first. Only you can, and Shape will ask you to.
  • Want your training data? Pull it through the API first.

Delete it

  1. 1

    Open Settings

    On the web, Settings → General. Or Settings in the iPhone app.

  2. 2

    Press Delete Account

    Confirm when asked.

What happens

We delete your data and revoke our access to your connected services. A few things are kept for longer, like billing records that tax law requires. The privacy policy has the full list.

Can't sign in?

Contact us from the email you signed up with, and we’ll do it for you.

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